Making Agentic AI Work for Government: A Readiness Framework
Agentic artificial intelligence (AI) is driving a fundamental shift in capability, allowing systems to autonomously execute end-to-end, multi-step workflows. This technological progress is poised to transform how governments operate and serve citizens. However, without a strategic, evidence-based grasp of where agentic AI can deliver the greatest public value – balancing high potential with manageable complexity – governments risk investing in the wrong places, undermining confidence in the technology and launching pilots that fail to scale.
Agentic artificial intelligence (AI) is driving a fundamental shift in capability, allowing systems to autonomously execute end-to-end, multi-step workflows. This technological progress is poised to transform how governments operate and serve citizens. However, without a strategic, evidence-based grasp of where agentic AI can deliver the greatest public value – balancing high potential with manageable complexity – governments risk investing in the wrong places, undermining confidence in the technology and launching pilots that fail to scale.
This report, Making Agentic AI Work for Government: A Readiness Framework, applies a novel, department‑agnostic perspective on government activities. It provides a clear approach to assess where agentic AI can deliver the greatest public value and what risks must be managed before deployment at scale.
Drawing on a global assessment, it offers initial orientation on starting points for agentic AI as well as corresponding real-world use cases, highlighting current initiatives in the public sector.
Explore high-impact opportunities for agentic AI through this practical toolkit based on insights from the report.