
Why listening is key to building trust in a world in crisis
‘Permacrisis’, ‘polycrisis’, the ‘raging 2020s’ – the descriptions used for our current era are rather grim. On top of things, public trust in leadership finds itself at a historic low.
Thomas Roulet is a professor, holding the Chair of Organisational Sociology and Leadership at the Judge Business School, University of Cambridge. He is also a Fellow of King's College Cambridge where he co-founded the King's Entrepreneurship Lab, a venture incubator. His work revolves around stigma and contestation, mental health and the future of work and has been published in premiere research outlets, the Harvard Business Review, and the MIT Sloan Management Review. His latest book, "The Power of Being Divisive" (Stanford Press, 2020) was labelled by the Financial Times as “a fascinating study of the social-media fuelled and fast-changing landscape of public opinion, and the possible ways in which that might be beneficial”. He has been regularly covered in the Financial Times, the Economist, the Telegraph and Le Monde, among others. He has received multiple awards including the Pilkington Prize of Teaching Excellence, was made a Fellow of the Academy of Social Sciences, a Mid-Career Fellow of the British Academy, named one of the 40 Best Business School Professors Under 40 (Poets&Quants) and is on the Thinkers50 Radar.
‘Permacrisis’, ‘polycrisis’, the ‘raging 2020s’ – the descriptions used for our current era are rather grim. On top of things, public trust in leadership finds itself at a historic low.
The COVID-19 pandemic shook our communities, devasted our economies and even altered the ways that we work and relate to one another. We have also observed shifts in our geopolitical real...