AI
How can we design AI agents for a world of many voices?
We’re living through an era of widening divides. According to the United Nations, two-thirds of the global population now live in countries where inequality is rising and trust in organiz...
Malte Kosub
Malte Kosub has spent over a decade focused on how people and machines can have better conversations.
In 2018, he co-founded Parloa with Stefan Ostwald, the industry-leading company that builds artificial intelligence (AI) agents for enterprise customer service. Before Parloa, Malte launched Future of Voice, one of Europe’s first agencies dedicated to voice-driven experiences, where he worked with brands to explore the early potential of conversational automation.
In 2017, Kosub sold his first company, an e-commerce startup called Wandnotiz and shifted his focus to AI full-time.
Today, he leads Parloa’s global team of over 380+ employees across Berlin, Munich and New York. Under his leadership, the company has partnered with Microsoft, PwC and KPMG; worked with enterprise brands like Booking.com, Allianz, SAP and TeamViewer; and received numerous industry awards, including the European Customer Champion and ECCCSA.
Kosub teaches at Futur/io, a European institute for exponential technologies. He studied business, computer science, and entrepreneurship at the University of Hamburg, Harvard and MIT, and splits his time between Berlin and New York.
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